Warranty

Our Warranty Policy outlines the terms and conditions under which we provide warranty coverage for our products purchased through Amyzel website.

1.Warranty Coverage

This warranty applies only to the original purchaser and is non-transferable.

In the event of a manufacturing defect in carpets or wooden furniture, we recommend reporting the issue within 48 hours of delivery for prompt assistance. If the defect is verified, we will offer a repair or replacement, depending on the nature of the issue. In rare cases where repair or replacement is not feasible, a refund will be processed to the original payment method, as per our Refund Policy. If a refund is approved, it will be processed within 3–5 business days of approval. It may take 5–7 working days to reflect in your account depending on your bank or payment provider.

For furniture, Amyzel offers a 3-year limited warranty against termite damage, provided it is used in a residential setting and maintained per care instructions. However, this warranty has certain limitations and exclusions, as outlined below:

2. What is Not Covered

Normal wear and tear over time.
Minor imperfections in the product that mostly adhere to the design criteria, or flaws that don’t significantly affect the functionality of the product.
Damage caused by misuse, abuse (burns, cuts and pet damage), improper cleaning, excessive loading, or neglect.
Use of harsh chemicals or issues arising from failure to follow recommended care and cleaning instructions, including stains from spills not promptly cleaned.
Damage to the product or its colour caused by exposure to environmental elements (e.g., water, humidity, direct sunlight, extreme temperatures).
Damages due to shifting of location.
Any issues resulting from commercial use or use in a non-residential setting.

Damage resulting from improper assembly or installation.
Alterations or modifications made to the product.
Fabrics, Leatherettes & Leathers: These materials are not covered under warranty unless otherwise specified. Follow the provided care guidelines to ensure their longevity.
Upholstery fabrics (e.g., seat covers) are excluded; warranty applies only to frames and mechanical components (if applicable).
Solid Wood Characteristics: Over time, solid wood may develop minor cracks, known as “checks” in the timber industry. These are natural and do not affect structural integrity.
Seasonal splits or joint openings claims.
Industry guidelines state that minor irregularities resulting from floor and surface level variations up to 5 mm are permitted and are not covered by warranties.

Disclaimer: All warranty claims will be evaluated fairly based on the documentation provided. If you are unsatisfied with the resolution, you may request further clarification or escalate the matter to our grievance officer.

3. Care Instructions

To ensure the long-lasting beauty and durability of your Amyzel wooden furniture, please follow these care and maintenance guidelines. Proper care is essential not only for preserving your furniture’s appearance but also for maintaining its eligibility under the warranty.

Dust regularly with a soft, dry microfiber cloth to prevent dust buildup.
For deeper cleaning, use a slightly damp cloth and wipe dry immediately—never soak the wood.
Avoid harsh chemicals, abrasive cleaners, or polishers that may damage the finish.
Clean up spills promptly to prevent stains, swelling, or warping.
Always use coasters under cups and trivets under hot items to protect surfaces from heat and moisture.
Keep furniture away from direct sunlight and heat sources like radiators or fireplaces to prevent fading or cracking.
Ensure the furniture is placed on a flat, level surface and avoid uneven loading or stacking of heavy items.
Use indoors only—do not expose to outdoor conditions or high humidity areas.
Keep the room well-ventilated and avoid placing furniture in contact with wet walls or floors.

4. Warranty Claims

Customers must retain the original receipt or proof of purchase for any warranty claims. To make a warranty claim, please contact our customer service team at +91-8882889548 with your order number, a detailed description of the issue, and pictures of the product. Our team will review your claim and may request additional information or evidence. If your claim is approved, we will, at our discretion, repair the product or replace it at no cost to you.

5. Limitation of Liability

Our liability under this warranty is strictly limited to the repair, replacement, or refund of the product. Amyzel shall not be liable for any indirect, incidental, or consequential damages resulting from the use or inability to use the product.

This Warranty Policy shall be governed by and construed in accordance with the laws of India. For any disputes, the jurisdiction will lie with Gyanpur District Court, Uttar Pradesh – 221403, India.

6. Changes in Warranty Policy

We reserve the right to update or change this Warranty Policy at any time without prior notice. Any changes will be effective immediately upon posting to our website.