Privacy Policy
1. General
Welcome to our privacy policy page. We are dedicated to safeguarding the confidentiality of your personal information and maintaining your privacy. This Privacy Policy explains how we collect, protect, use, and share information when you visit or purchase from our website. On this website, the personal data of users is respected and protected. As such you should know that your rights are guaranteed. Kindly read the privacy policy mentioned below so that you can decide, freely and voluntarily, whether you wish to provide the requested information.
To protect your privacy, we are committed to using your personal information only as outlined in this policy. We recommend that you do not use or access the Amyzel website if you disagree with any of the terms of this Privacy Policy.
2. Information We Collect
2.1 Personal Information
Personal information can be used to identify or contact a person. When you visit our website, we may collect the following personal information:
- Name: Necessary for order processing and customer service.
- Email Address: Used for order confirmations, newsletters, and promotional communications.
- Phone Number: Required for delivery notifications and customer support.
- Shipping and Billing Address: Essential for order delivery and payment processing.
This information helps us in the delivery of the product that you may buy from this website.
2.1.1 Payment Details:
Payments on our website are processed via secure third-party payment gateways, primarily Razorpay. Your payment card information is not stored on our server. During the payment process, your information is encrypted and handled directly by Razorpay using secure industry standards. Razorpay is PCI-DSS (Payment Card Industry Data Security Standard) compliant, a standard developed by the PCI Security Standards Council—which includes major credit card networks such as Visa, Mastercard, and American Express—to ensure secure handling of credit card data by payment processors.
We retain only the necessary purchase transaction details for the time required to complete your order. Once the transaction is completed, we do not store your payment details.
For more information on how Razorpay handles your data, please refer to their Privacy Policy at https://razorpay.com/privacy/.
2.2 Non-personal Information
We also collect non-personal information to enhance your browsing experience and improve our services. This data includes, but is not limited to:
- Visit Details: The time and date of your visit.
- Page Interaction: The pages you viewed and the duration of your visit.
- Referral Information: The URL that referred you to our site.
- IP Address: It tells us about your browser and helps us analyze the website traffic.
3. How We Collect Information
3.1 Direct Collection
We collect personal information directly from you when you:
- Register for an account
- Place an order
- Subscribe to our newsletter
- Contact our customer service
3.2 Automatic Collection
We automatically collect non-personal information through the use of cookies and other technologies when you browse our website.
4. How We Use Your Information
4.1 To Process Orders
We use your personal information to process purchases, send order confirmations, and update you on the status of your orders.
4.2 To Improve Our Website
We may use non-personal information to understand how visitors use our site, which helps us improve its functionality and enhance user experience.
4.3 For Marketing Purposes
With your consent, we may use your email to send you information about new products, special offers, and newsletters.
4.4 To Improve Customer Service
Your information helps us respond more efficiently to customer service requests and support that you may need.
5. Sharing and Disclosure of Information
5.1 With Service Providers
We may share your information with trusted third-party service providers who assist us in operating our website, processing payments, and delivering orders. These service providers have a legal obligation to protect your personal information.
5.2 In Case of Legal Requirements
We may disclose your personal information when required to do so by law, regulation, legal process, or enforceable governmental request, including in response to public authorities for national security or law enforcement purposes.
6. Third-Party Services
Our website may contain links to trusted third-party websites. All third-party service providers are required to comply with applicable data protection regulations. They may only use your information to deliver the services we have requested.
Some third-party service providers—like payment gateways and other processors of financial transactions—have their privacy policies concerning the data we must give them to complete your purchase-related transactions. We may also use third-party analytics services, such as Google Analytics, to help us understand how users engage with our website and to tailor our marketing. These services may collect information via cookies. We do not control and are not responsible for the privacy practices of these third-party websites. Please review their respective privacy policies for further information.
This Privacy Policy and the Terms of Service on our website no longer apply to you after you leave our website or are routed to a third-party website or application.
7. Security of Your Personal Information
We take the security of your personal information seriously. Our website uses industry-standard measures, including secure servers, SSL encryption for financial transactions, and restricted access to customer data. While we make every effort to protect your data, please note that no online transmission or storage method is completely secure.
8. Your Privacy Rights
8.1 Access and Update Your Personal Information
You have the right to access and update your personal information. You can do this by logging into your account or contacting our customer service.
8.2 Correction of Your Personal Information
You can ask us to correct any inaccuracies in your personal information.
8.3 Deletion of Your Personal Information
You can request that we delete your personal information. In compliance with the relevant laws, we will handle your request.
8.4 Opt-out of Marketing Communications
You can opt out of receiving marketing emails from us at any time by clicking the unsubscribe link in the email or contacting us directly at sales@amyzel.com.
9. Cookies
9.1 What Are Cookies?
Cookies are small text files that a website or its service provider places on your device through your web browser (if you allow). These cookies enable the website to recognize your browser and capture certain information to enhance your browsing experience and provide functionalities such as remembering your preferences or enabling secure login.
9.2 How We Use Cookies
We use both first-party and third-party cookies to improve your user experience. Specifically, we use cookies to:
- Understand and save your preferences for future visits
- Facilitate core website functionalities (e.g., secure login, shopping cart)
- Analyze website traffic and user interactions to improve site performance
- Display personalized content and relevant advertisements based on your browsing behaviour
Some of these cookies may be placed by third-party services such as Google Analytics or ad networks to help deliver targeted content or ads. These third parties may collect non-personally identifiable data through these cookies.
9.3 Managing Cookies
You can choose to accept or decline cookies through your browser settings. Most web browsers automatically accept cookies, but you can modify your browser settings to decline them if you prefer. Disabling cookies may affect some functionalities or features of our website, such as personalized content or remembering your login/session preferences.
For more control, you may:
- Adjust your browser settings to manage cookies
- Use browser extensions to block tracking cookies
- Opt out of Google Analytics tracking
By continuing to use our website without changing your settings, you consent to our use of cookies as described in this section.
10. Children’s Privacy
Our website is intended for a general audience aged 13 and above. We do not knowingly collect personal information from children under the age of 13. As and when we become aware that we have collected personal information from a child under 13, we will take steps to delete it as soon as possible. If you believe your child has provided us with personal data, please contact us immediately.
10.1 Parental Consent
Parents and guardians: Please get in touch with us so that we can take the appropriate action if you think your child under the age of 13 has given us personal information. We encourage parents to educate their children on safe internet practices.
11. Changes to This Privacy Policy
We reserve the right to update this Privacy Policy from time to time. We will notify you of any changes by posting the new privacy policy on our website. The changes will take effect immediately once we post the updated privacy policy on our website. You are advised to review this policy periodically for any changes. Last updated on July 3, 2025.
12. Contact Information
If you have any questions or concerns, requests, or simply want more information about our Privacy Policy, please contact at:
- Email: sales@amyzel.com
- Phone: +91-8882889548
- Address: Amyzel, Chauri Road, Bazar Rustam Khan, Bhadohi, Uttar Pradesh, 221401, India
- Business Hours: Monday to Sunday, 11:30 AM to 9:30 PM
12. Grievance Officer
In accordance with the Information Technology Act, 2000 and rules made thereunder, the name and the contact details of the Grievance Officer are as follows:
- Name: Shireen Naz
- Email: grievance.amyzel@gmail.com
- Phone: +91 7905489844
- Address: Amyzel, Chauri Road, Bazar Rustam Khan, Bhadohi, Uttar Pradesh, 221401, India
- Business Hours: Monday to Sunday, 11:30 AM to 9:30 PM
However, for registering any product or service related query, kindly contact our customer support at sales@amyzel.com
By using our website and services, you agree to the terms of this Privacy Policy. We’re committed to keeping your information secure and your experience seamless.