Shipping and Delivery Policy

This Shipping and Delivery Policy summarizes the Terms and Conditions that apply to the shipping and delivery of products that you ordered from our website. Before making a purchase, kindly read this policy carefully. These are given to make sure that everyone is aware of the mutually agreed-upon arrangement to safeguard and set expectations for our service.

1. Shipping Locations

We provide nationwide delivery across the country. Most of our furniture and carpets can be shipped to any location within India. However, you should contact our customer service team at sales@amyzel.com to inquire about potential shipping arrangements.

We currently do not offer international delivery. Soon, we plan to expand our services to serve international clients.

The delivery address can be changed before we dispatch the order. However, the request should be via email at sales@amyzel.com, and shall be confirmed only when you receive an approval mail from us. Speaking to our customer service may expedite the process.

2. Shipping Costs

There are no shipping costs. We offer free delivery. In case of any doubt, please contact our customer service team.

3. Delivery Timeframes

We strive to process and ship orders as quickly as possible. The standard manufacturing time is 21-28 days. Once the product is ready, shipping process is quick and efficient. The product will be shipped within 3 business days. Please note that handmade, made-to-order products may occasionally face minor delays due to their artisanal nature. We appreciate your patience and assure you that we will keep you informed in case of such delays. Cancellations or refunds due to standard production delays are not permitted. However, in the event of an unreasonable delay beyond 50 days from the order date, customers may reach out to us for resolution options.

4. Order Tracking

You will receive a tracking number via call/message/email once your order has been dispatched. You can use this tracking number to check the status of your delivery.

5. Delivery Conditions and Issues

Missing items: If you believe items are missing from your order, first review your order confirmation email or account summary to confirm the items were included, and carefully inspect the packaging as items may be packed separately. If the items are still missing, contact our customer support team within 24 hours of receiving your order, providing your order number, a description of the missing item(s), and photos of the packaging if possible. Our team will investigate and either ship the missing item(s) at no cost, issue a refund, or provide further instructions. We strive to ensure order accuracy and will review our processes to prevent future issues. Reach us at sales@amyzel.com or call us at +91-8882889548 during business hours for assistance.
Please inspect your order packaging carefully upon delivery. If you notice that the packaging is damaged or tampered with at the time of delivery, please notify the delivery personnel immediately and mention it in the delivery acknowledgment, if applicable. You should also immediately report the issue to our customer support team.
For the security of your order, all deliveries shall require your signature when they are received.
If you find the product damaged upon opening the packaging, please inform us and share photos of the damage within 2 days (48 hours) of receipt at: sales@amyzel.com.

As far as our furniture products are concerned, in case of minor damage we will arrange for local repair and bear the cost of carpentry services. In the case of significant damage that compromises the structural integrity or usability of the product, we will provide a replacement. We remain committed to resolving any genuine issues through repair or replacement.

If we need to replace the goods, you will need to take care of repackaging them, so please keep the packing materials. In the rare event that we are unable to replace a damaged product, we will arrange for a product pickup and issue a full refund with no deductions.

6. Shipping Restrictions

We do not ship to locations where delivery is not possible.

7. Incorrect Addresses and Failed Deliveries

Customers are responsible for providing accurate and complete shipping information at the time of placing the order. If delivery fails due to incorrect or incomplete address details, or if the recipient is unavailable at the time of delivery, the customer will bear the cost of re-delivery. Our team will contact you to reschedule delivery, and additional charges may apply for repeated delivery attempts.

8. Changes to the Shipping Policy

We reserve the right to change, modify, or update this Shipping and Delivery Policy without prior notice. Any modifications will take effect as soon as they are posted on our website.

For any questions or concerns, please contact our Customer Service team: