Shipping and Delivery Policy
We appreciate your business at Amyzel. This Shipping and Delivery Policy summarizes the Terms and Conditions that apply to the shipping and delivery of products that you ordered from our website. Before making a purchase, kindly read this policy carefully. These are given to make sure that everyone is aware of the mutually agreed-upon arrangement to safeguard and set expectations for our service.
1. Shipping Locations
We provide nationwide delivery across the country. Most of our furniture and carpets can be shipped to any location within India. However, you should contact our customer service team at sales@amyzel.com to inquire about potential shipping arrangements.
We currently do not offer international delivery. Soon, we plan to expand our services to serve international clients.
The delivery address can be changed before we dispatch the order. However, the request should be via email, and shall be confirmed only when you receive an approval mail from us. Speaking to our customer service may expedite the process.
2. Shipping Costs
We provide Free Delivery on the ground floor. For delivery on any other floor please contact our customer service as there might be an additional charge for it.
3. Delivery Timeframes
We strive to process and ship orders as quickly as possible. The standard processing time is 21 business days. Please note that these are only estimated times and real delivery dates could be early or late based on circumstances that may be beyond our control like courier delays. As our products are handmade and are made to order, you also agree that sometimes the delivery of the product may be delayed 2 times than what has been promised. No cancellation or refund will be allowed in case of delay. We take steps to ensure that shipment delays will be kept to a minimum.
4. Order Tracking
You will receive a tracking number via call/message/email once your order has been dispatched. You can use this tracking number to check the status of your delivery.
5. Delivery Conditions and Issues
- Please inspect carefully your order packaging upon delivery. If the packaging is tampered with then make a remark on the receipt, and notify immediately the delivery team and customer support.
- For the security of your order, all deliveries shall require your signature when they are received.
- Once you open the packaging and realize that you have received the product in a damaged condition then kindly inform us and send pictures of the damage within 48 hours of the receipt of the same at: customercare@amyzel.com.
As far as our furniture products are concerned, in case of minor damage we shall fix it locally and also bear local carpentry cost. In case of major damage, we will replace it. No cancellation is allowed.
- If we need to replace the goods, you will need to take care of repackaging them, so please keep the packing materials. If, in extraordinary circumstances, we are unable to provide a replacement, we reserve the right to arrange for product pick-up and then issue a refund deducting the payment gateway fees which is 3%.
7. Shipping Restrictions
We do not ship to locations where delivery is not possible.
8. Incorrect Addresses and Failed Deliveries
It is the customer’s responsibility to provide us with full and accurate shipping information. If deliveries are unsuccessful because of inaccurate or missing addresses or if the customer is not available at the delivery location, we take no liability for it. The customer will bear the expense of reshipping if a delivery attempt is unsuccessful or the shipment is returned to us because the customer gave an incorrect address.
If you miss a delivery, our team will contact you to schedule a redelivery. Redelivery can be arranged within the next available slots. Additional charges may apply for redelivery attempts.
9. Changes to the Shipping Policy
We reserve the right to change, modify, or update this Delivery and Shipping Policy without prior notice. Any modifications will take effect as soon as they are posted on our website.
If you have any questions or need further assistance with your order, please contact our customer service team at customercare@amyzel.com.